Utilly

Refund Policy

Last Updated: April 16, 2025

5-Day Refund Window

At Utilly, we stand behind our services and want you to be completely satisfied with your purchase. We offer a 5-day refund policy for all subscription plans.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

  1. The refund request must be submitted within 5 days of the initial payment date.
  1. The request must be submitted through our official support channels (email or support ticket).
  1. You must provide a reason for the refund request.

    2. How to Request a Refund

    To request a refund, please follow these steps:

  2. Log in to your Utilly account.
  1. Navigate to the "Billing" section.
  1. Click on "Request Refund" or contact our support team at support@Utilly.com.
  1. Provide your order number and the reason for your refund request.

    2. Refund Process

    Once we receive your refund request:

  2. Our team will review your request within 2 business days.
  1. If approved, the refund will be processed to the original payment method used for the purchase.
  1. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

    2. Non-Refundable Items

    The following items are not eligible for refunds:

  2. Setup fees or one-time implementation charges
  1. Custom development work
  1. Domain name registrations or transfers
  • Add-on services purchased separately from the main subscription

    • Subscription Cancellation

    Please note that requesting a refund will result in the cancellation of your subscription and the deactivation of all associated services. Any data stored in your account may be deleted after the refund is processed.

    Exceptions

    We reserve the right to make exceptions to this policy on a case-by-case basis. If you have special circumstances that you believe warrant consideration, please include this information in your refund request.

    Changes to This Refund Policy

    We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Refund Policy periodically for any changes.

    Contact Us

    If you have any questions about our Refund Policy, please contact us:

    Email: support@utilly.com

    FOP Revenko P.O. Contact Information: Address: Kharkiv, Nauki Ave. 19 Email: legal@utilly.co

    Date: 16.04.2025